FAQs

1. How soon will I receive my order?

Each order is created after purchase within 1-5 business days and then shipped to you. Shipping times vary by item, location and shipping service. See our shipping policy for full details. 

*Shipping Estimates - Thank you for supporting our small business. We are working hard to serve you during shipping delays and supply chain issues. We are still navigating nationwide interruptions in availability of certain stock, as well as extended shipping times with USPS and other shipping carriers. While we will work to process your order as quickly as possible, please know that our timeframes are ESTIMATES ONLY and are subject to change with little to no notice. We are so thankful for your patience and understanding.

2. My order has been shipped but the tracking number isn't providing updates. What do I do?

Thank you for your patience. Orders that are marked as shipped and assigned a tracking number may not immediately show progress. Packages are turned over to shipping carriers, and in some cases may be held by the shipping carrier until they are able to process and scan the item into their systems (see *Shipping Estimates note above). In rare cases, an order may miss an initial scan and show up at the next location along the way to you. Please allow a 1-3 days for the shipping company to activate/update your tracking number

3. I received a wrong/damaged/defective product, what should I do?

We stand behind our products and want to make it right. We’re so sorry if the product you ordered arrived damaged, defective, or in error. To help us resolve this for you quickly, please email us at info@ezrasclothing.com within 7 business days of the item's arrival. We will ask for photos of the damaged or defective product, damaged packaging, or the item that arrived in error. We'll also need your order number, and any other details you may have about the order. We’ll get back to you with a resolution as soon as possible! We are not able to address such concerns outside of this time frame.

4. Why does my shirt/item have a vinegar smell?

When unpacking a new shirt, hoodie, or other printed item, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.

5. Do you offer gift wrapping or gift notes?

We are not able to offer gift wrapping or gift notes with orders.

6. Do you have a store I can visit?

No. In order to keep you connected with the products you love at affordable prices, all of our products are only available through our website.

7. Do you ship to me?

Our products are available for shipping only within the US.

8. Where will my order ship from?

In order to reduce the waste of overproduction and keep our costs low, we work with production partners who help us to process our orders. For US customers, your item will ship from our US production partner facilities in an estimated 1-5 business days.

9. My item was marked as undeliverable or returned by the shipping carrier, what should I do?

Items are shipped with tracking information to the address you provided at checkout. Items that are marked as undeliverable, items sent to an incorrectly provided address, an insufficient address, or items that are held by the post office and never picked up are returned to us. This return is documented by the tracking information.

On some occasions, re-shipment within the US is available for a fee paid by the buyer. The original cost of this shipping is non-refundable, and the item itself is non-refundable because it was made just for you after purchase or contains personalizations.

10. My order should be here by now, but I still don't have it. What should I do?

You’ll receive a tracking link via email when your order ships out. Use the tracking number found in your order shipment notification to track its progress.

Before getting in touch with us, please help us out by doing the following:

●  Check your shipping confirmation email for any mistakes in the delivery address (If you did make a mistake in your shipping address, we are able to offer a replacement at your expense).

●  Ask your local post office if they have your package

●  Stop by your neighbors in case the courier left the package with them

11. My order was marked as delivered, but isn't really here. What do I do?

Orders are shipped with tracking to the address you provided at checkout. If your item has been marked as delivered by the carrier, but has not arrived, please check unexpected areas around your home like a back door or porch. Verify the address provided at checkout was correct. Check with neighbors. Check with your local post office or shipping carrier office or drop off point. If you are unable to locate your item, you'll need to contact the shipping carrier directly. In some cases, you may need to contact your local police to file a theft report in coordination with instructions from the shipping carrier. We are unable to replace or refund items marked as delivered by the shipping carrier. We rely on tracking on the tracking information provided by the tracking number.

Other Questions? 

Contact us at info@ezrasclothing.com