How long does shipping take?
Your custom item is created within 2-7 business days and then shipped to you. Shipping times vary by item, location and shipping service selected by you. International Orders may require extra time for customs. See our shipping policy for full details.
Do you accept returns?
Ezra's products are custom and created on-demand after you purchase them. For this reason, we are not able to offer refunds or exchanges. All Sales Are Final. Please visit our Returns page for full details.
What if I have a problem with my order?
We stand behind our products. If your item arrives in error, damaged, or with quality concerns please contact us at firstname.lastname@example.org. Visit our Returns page for full details.
Will you create a custom design for me?
We'd love to create a custom product line for your church, school, non-profit, or business. Our team can use a logo or design you already have, or work with you to create something just for you. Contact us at email@example.com
Do you have a store I can visit?
No. In order to keep you connected with the products you love at affordable prices, all of our products are only available through our website.
Do you ship to me?
Our products ship worldwide. Customs, duties, and import taxes may apply to orders outside the USA at the expense of the buyer.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders outside of the USA. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
You’ll receive a tracking link via email when your order ships out. Use the tracking number found in your order shipment notification to track its progress.
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address (If you did make a mistake in your shipping address, we are able to offer a replacement at your expense).
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
Contact us at firstname.lastname@example.org