Refund / Return / Cancellation Policy
Ezra's products are custom and created on demand, just for you. Because each item is created just for your after completing your purchase, we are not able to offer refunds or exchanges. ALL SALES ARE FINAL. No returns, refunds, or exchanges are available for color or size preferences, or a changed mind.
We stand behind our products. For items that arrive with quality concerns, arrive in error, damaged, or destroyed, simply contact us within 5 days to receive a refund or replacement. We'll ask you to submit evidence (2-3 photos of the problem product) in order to process refund or replacement. Contact us at firstname.lastname@example.org
Additional non-returnable items:
Downloadable software products
Health and personal care items
Underwear / Swimwear
To complete your return for a damaged item, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, or the return address without first contacting us at email@example.com.
Refunds or Replacement for damaged or incorrect items (if applicable)
Once your damaged item report is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your replacement will be sent, or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Cancelations, edits, and order changes are not available after payment is completed. Once your payment is complete, your custom, on demand product goes into production.
Lost or Stolen Items
Ezra's Clothing is not responsible for lost or stolen packages. Each item is shipped with tracking by the carrier. For items that are marked "delivered" please contact the shipping provider if you are unable to locate the item.
Email us at email@example.com with any questions, feedback, or concerns.